Introduction

Eastvaal Motors (Pty) Ltd respects the right to privacy and confidentiality of personal information and is committed to protecting that privacy by ensuring all personal information is collected and used properly, lawfully, and transparently.

Considering this, we have developed and adopted this Privacy Statement, which applies to Eastvaal Motors (Pty) Ltd and all its subsidiary companies, employees, suppliers, service providers, and all living persons, whether natural or juristic.

We use your personal data to provide and improve our service. By using the service, you agree to the collection and use of information in accordance with this Privacy Statement.

Purpose

This statement will help our customers understand how Eastvaal Motors (Pty) Ltd and all our subsidiary companies use and protect the personal information provided to us when a customer:

• Purchases a vehicle
  We collect personal information directly from our customer or through an intermediary to assist with the licensing and registration of the vehicle.

• Finances and insures a vehicle
  We collect only the necessary information to finance a vehicle or enter into an insurance contract. This data is obtained directly from the customer or an intermediary.

• Services a vehicle
  Personal information is used for booking the vehicle, invoicing, and, if consent is given, informing the customer about relevant product offerings.

• Purchases vehicle parts
  We require information for due diligence and invoicing. This data is not used for any other purpose.

• Visits our website
  We automatically collect “Device Information,” including browser type, IP address, time zone, and cookie data to enhance your browsing experience.

• Receives marketing material
  We send marketing content via Facebook, LinkedIn, SMS, email, and websites to customers who have opted in. You may opt out at any time.

• Receives quality control calls
  You may be contacted by a service provider to collect feedback on your experience with our service.

Types of Personal Data We Collect

We may collect and process the following types of data:

• Email address

• First and last name

• Name of legal entity

• Authorised signatories

• Occupation

• Gender

• Phone number

• Physical and/or postal address

• Usage data

• Company registration number

• VAT number

• Background checks

• Banking information

• Tax identification

• Email header and footer information

• IP address

• Financial institution details

• FSP registration number

• Credit provider registration number

• Record of education

Data Processing and Sharing

Personal information is processed using secure IT tools and internal procedures. Information may be shared in the following cases:

• With service providers to monitor usage or contact you.

• For business transfers including mergers or asset sales.

• With affiliates, under the same privacy standards.

• With business partners for product/service offerings.

• With other users, where information is made public through interaction.

• With your consent, for any other lawful purposes.

Data Retention

Personal information is retained only as long as necessary for the stated purposes or as required by law. We implement robust measures to prevent data loss, unauthorised access, or modification.

Children’s Privacy

We do not knowingly collect data from anyone under 18. If we become aware that we have inadvertently collected such data, we will delete it immediately. Where parental consent is legally required, we will obtain it before processing any such data.

Security of Your Personal Information

While no method is 100% secure, we take reasonable steps to safeguard your data, including:

• Password-secured databases

• Role-based access control

• Restricted physical access to data

• Binding confidentiality agreements with third parties

• Use of firewall and antivirus software

• SSL/TLS encryption

• Access control measures

Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for their content, privacy policies, or practices.

Our Customer’s Rights

Customers have the right to:

• Object to the processing of their personal information

• Request review, updates, copies, or deletion of their personal data

• Lodge a complaint with the Information Regulator

Contact to Exercise Your Rights

To exercise your rights:

Information Officer: Jaco Taljaard
Physical Address: C/O Cowen Ntuli & Morkel Street, Middelburg, 1095
Postal Address: P.O. Box 974, Middelburg, 1050
Phone: (013) 282 4681
Email: jacot@eastvaal.co.za

For escalations to the Regulator:

Information Regulator Office:
Physical Address: JD House, 27 Stiemens Street, Johannesburg, 2001
Postal Address: P.O. Box 31533, Braamfontein, Johannesburg, 2017
Email: inforeg@justice.gov.za
Website: www.justice.gov.za